How Humana Uses Data to Bring Patients Back to the Doctor

In an industry often plagued by confusion, Humana has emerged as a beacon of innovation. Over 60 years, they’ve evolved from a traditional insurer to a health and wellness company that members trust and engage with regularly.

Their secret? Leveraging Salesforce Customer 360. The approach allowed them to:

• Deliver personalised support throughout each member’s wellness journey
• Provide care 3-4x faster
• Reduce information security costs

Read the white paper to learn how Humana is reshaping healthcare experiences through empathy and connected data.