CXO Matters | Introduction to Business Intelligence for eCommerce

Introduction to Business Intelligence for eCommerce

Introduction To Business Intelligence For eCommerce
Image Courtesy: Unsplash
Written by Dheeraj Kapoor

Do you think about how your business can achieve better marketing strategies and enhance client experience? Business intelligence in eCommerce can be the solution you are looking for. It will help you transform data into knowledge that you can use for various functions in your business.

What Is Business Intelligence in eCommerce?

Business intelligence (BI) in eCommerce is the process of transforming data into useful information, which you can use to make intelligent decisions. Business intelligence enables you to acquire better knowledge and make decisions based on facts and figures rather than assumptions. It helps you use data and information effectively and efficiently.

Business intelligence can help your business acquire insights from vast amounts of both structured and unstructured data using reports, dashboards, visualizations, etc. You can also gain actionable business insight using this technology by customizing information according to specific needs, such as increasing sales statistics or analyzing customer behaviors.

This way, it becomes easier for businesses to gauge what their target audience wants, how they want it and when they want it before competitors win.

Business Intelligence vs. Business Analytics

The terms business intelligence and analytics are often used interchangeably, but they are not the same. It is essential to note the difference between business intelligence and business analytics to understand the distinction between the two concepts.

Here are some differences between business intelligence and business analytics:

  • Intelligence uses present and past data, while analytics uses past information to perform business practices that boost productivity and stimulate clients’ desires
  • Business intelligence aims to acquire knowledge that can help companies make better decisions. Business analytics uses data gathered from different sources and performs statistical analysis to reveal valuable trends, best customer segmentation criteria, and market patterns
  • Business intelligence discovers and assesses information about a company’s past performance, while business analytics is concerned with collecting and analyzing data to make future projections and strategies
  • Intelligence is used for decision-making, while analytics refers to research or study data used for decision-making in the longer run. Intelligence does not result in recommendations, while it is the outcome of business analytics
  • Business intelligence is a part of business management, while management science uses business analytics to prepare strategies for future success
  • Intelligence can be done without studying the data thoroughly, but it requires thorough study and analysis before arriving at conclusions based on analytics
  • BI solutions involve summarizing and simplifying data into custom reports that are easy to understand. In contrast, business analytics involves statistical methods that make sense, which requires more technical knowledge about data sets
  • Business intelligence deals with structured data, while analytics deals with structured and unstructured data sources and their interrelationships among various databases to provide meaningful results to businesses

Benefits of Business Intelligence in eCommerce

When it comes to the benefits of business intelligence in the eCommerce industry, there’s no one-size-fits-all kind of response as every organization will be different from another in terms of its unique needs. 

These are some business intelligence solutions and benefits that you can expect to enjoy when you choose business intelligence for eCommerce.

Accurate Decision-Making

Business intelligence provides you with accurate and real-time information to make better decisions. The data presented to users is accurate, but it’s also obtained through different sources.

For example, social media monitoring results are one source that provides valuable insights into consumer behavior and trends of online shops. This kind of insight can be used alongside other proven tools for better decision-making processes.

Business intelligence manages your business data volume, velocity, and variety to give you meaningful reports in real-time. Further, by integrating various types of data sets into a single platform, organizations find it easy to make decisions based on up-to-date information instead of relying on past reports or generalizations.

 Streamlined Business Operations

When you use eCommerce business intelligence tools, you will improve your company’s efficiency, supply chain, and productivity. Business intelligence software helps organizations streamline their operations and become more efficient by providing real-time data.

For instance, if a problem occurs at one of your online stores or branches, you can address it as soon as possible instead of waiting for the next day’s reports. Continuous monitoring also factors in seasonal highs and lows depending on which time of year it is so businesses can make better decisions about pricing and marketing strategies.

Improved Business Processes

Business intelligence offers a variety of tools that help companies streamline their processes from start to finish. These include dashboards, operational reports, and alerts – each tool contributes to improved business processes that lead to better results. For example, having operational reports can help managers monitor their daily tasks to ensure things are being done the right way every time.

Reduced Risk of Fraud

Business intelligence also helps businesses reduce the risk of fraud because it provides accurate data that’s important for reporting and tracking purposes.

BI software can integrate various information streams to give you a complete picture of your business’ performance instead of just getting isolated bits of information from each database in your system. With this kind of visibility, fraudulent activities are easily detected.

As a result, organizations can make better decisions when dealing with suspicious activity in their company by knowing which account or transaction is affected before allowing further actions regarding business operations.

Improved Productivity

It’s possible to use business intelligence and data analytics to improve your company’s productivity. For example, with BI software, you can monitor all daily activities in real-time so that managers can make the best decisions when it comes to improving their company’s sales performance.

On the other hand, business analytics is used for predictive analytics purposes, which means that it helps businesses identify areas of improvement based on historical performance data. These two powerful tools combined help organizations become more productive by monitoring their daily tasks and looking into what might happen in the future.

Final thoughts

Analytics and business intelligence tools allow companies to get better at their jobs and provide insight into their employees’ behaviors. Still, one essential thing is knowing how all the information flows throughout your business to prevent any problems from occurring after implementation.