Executive Insights: Exploring the Untapped Power of GenAI in Customer Service | CXO Matters
eBook

Executive Insights: Exploring the Untapped Power of GenAI in Customer Service

Executive Insights: Exploring the Untapped Power of GenAI in Customer Service

Navigating the integration of AI and generative AI (GenAI) into customer service can be challenging. As customer expectations evolve and digital transformation accelerates, understanding how to effectively leverage these technologies is crucial for staying ahead.

This eBook addresses these critical issues and:

  • Explore how customers perceive AI and GenAI
  • Learn how CX leaders are using AI to enhance service and drive business value
  • Discover which CX capabilities are expected to benefit most from GenAI

Access the eBook to unlock valuable insights and drive your CX strategy forward. Discover how leading organizations are turning AI and GenAI into powerful tools for customer service excellence.

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